In our personal lives, it seems we have figured out how to make technology really work for us. Sure we may bitch and moan when we hit problems, but broadly, most of us are incredibly productive and successful at using technology to make our lives easier.
Think about it. Most people (and that’s not to down play the challenges we face in this country around the Digital Divide the continued existence of which is a huge barrier to our collective success as a society), but most people go home to better technology than they are provided with at work.
Weird isn’t it? But it’s true – go back into your organisations and ask them – you’ll be amazed to find that the same people that you worry about in terms of IT literacy will quite happily be at home, shopping on-line with Tesco or Amazon (other on-line retailers are available), communicating with their friends and family via email, instant messaging and social tools like Twitter and Facebook.
The problem is, this success in our personal lives, creates a different expectation for our professional lives. We go from being “super users” at home to “dumb users” at work – and this is beginning to become our weakness.