Posts Tagged ‘Hybrid Organisation’

The Future Workforce – Curious, Confident and Tooled up with Tech

Wednesday, January 25th, 2012

I recently presented at an event at the RSA around the role of technology in jobs, the economy and the future workforce in the UK, and although this may initially feel a little counterintuitive (and for me, potentially career limiting) I’d like to bring some of the discussion to you, highlighting in particular the general irrelevance of technology in our deliberations as to what we need to do to ensure our future workforce is equipped to help maintain and extend our position (and economy) across a broad range of industries.

Over the past few weeks, there has been much in the press about the relationship between skills, technology and job prospects, especially recently with all the discussion around the role of ICT in the tool curriculum.  In all of this, overall, I grow increasingly worried that we have confused the word “skills” with the word “tools”.

Most people’s experience of technology is now more defined by their personal experience than it is by their experience at work. We no longer live in a world where people only ever see computers at a place of work or place of study and broadly speaking, technology has become a natural ingrained part of our everyday lives, just like the television, just like the 240v, 50Hz AC that comes out of the sockets in your wall.  However, even despite all this, we seem predominantly transfixed on the specifics of training people to use specific tools and technologies rather than on the broader principles that make their use important and valuable.  ICT continues to be a separate bolt on to both education and in how organisations use it rather than something that is naturally embedded into every aspect of our lives. 

(Please understand, I get that we do not live in an society where everyone has equal opportunities and access to digital resources, but we do live in a world where increasingly, like the recent government mandate, everything is becoming “digital by default”.)

scienceBy now, we are familiar with the cliché around how we are “currently training people for jobs that don’t exist yet”, but I would argue that, although the pace of change may be slightly faster these days, that particular problem has always pretty much always been true.

My own family offers me some evidence – I am but the latest in a long line of engineers bearing the Coplin surname, my grandfather grew up in the industrial heartland of this country, working for one of the many engineering firms in the midlands as a pattern maker.  My father grew up in that same environment and became an aeronautical engineer, I grew up surrounded by aeronautical and mechanical engineering insight and artefacts and became a software engineer, my son, is growing up similarly “blessed” (or cursed as his Mum may occasionally have it) and will no doubt, find his own way to re-engineer the world (although like any other six year old, his current ambition sees him working with the Police, not on the motorbikes or in the squad cars but specifically “with computers”, his own important addition to the job stereotype that makes me infinitely proud).

My grandfather went to a school without electricity, my father went to a school without calculators and I grew up in a world without personal computers and went to college in a world without the internet or the web.  My son will be similarly afflicted in relation to his children (“Tell me again Dad? You didn’t even have hoverboards?”) and so it goes on.

Although the generations of Coplin engineers grew up with incredibly different tools and concepts of education, we are united by a common set of skills; almost insatiable curiosity and a desire to re-engineer and improve the world around us.

What this says to me is that the tools are broadly irrelevant.  Don’t get pedantic on me, I’m not saying totally irrelevant, just that it’s more important to understand the principles that make them work and where to apply them, than it is to understand the specific workings of a given software package (or lathe for that matter).

This is really where our challenge lies – how to ensure our children and workforce are equipped with the broad principles and the aptitude and attitude to know when and where to apply them along with that sense of curiosity and wonder about the world about them.

Perhaps it was because I had just spent the best part of the past weekend with them, but my baseline for success is broadly defined by the incredible “Gov Camp” community we have here in the UK.  Some 250 or so individuals from all over the country, from all parts of public sector, united by a love of technology and a desire to improve public service (or as Chris Taggart so pragmatically puts it, to “make the world a little less shit”).

GovCamp 2012What makes this community special (and for my money, an early indicator of what we can look forward to across all industries and companies in the future) is that from all of these people, only a handful (certainly less than 10) would class themselves as being from “IT”.  These are individuals from the business end of government who use technology as a part of their everyday lives, and want to use it to the same extent in their professional roles.  They think of technology as an enabler not an outcome.  They are curious, they are confident, they overcome organisational boundaries and are guided by a civil purpose – they want to take the world apart and put it back together again in a way that it makes things better for those involved.  These are the hallmarks of a creative, capable and competent workforce and the principles that are behind this curious mind-set are exactly those I think we need to infuse in our children and future workforce (of all ages).  (If you want a more detailed look at what makes UK Gov Camp and the people behind it so special, you can find out what it feels like to “walk a mile in their sandals” from Steph Gray, one of the community’s incredible architects.)

For too long we have drawn a distinction between science and art, when in reality they can both be the same thing. We need to show kids (and adults alike) that, as Niko Macdonald, one of the audience members eloquently put it, “there is beauty in code” and “majesty in mathematics”. It is as much about inspiration as it is about perspiration.  Unfortunately, from the discussion it becomes clear that there is a significant gap between schools and industry in helping each other understand which skills are important and what sort of careers they could lead to. 

I think we can do more here, especially those of us who have children within the education system – we need to find a way of spending more time with schools to help demonstrate what careers and vocations the basic skills like maths, english and science can lead to (and that these subjects can be as creative as any art-related subject).  I think a re-birth of the school computer club is one key way that we can do this without getting caught up in (or in the way of) the curriculum discussion. (HT to @MadProf and the “Monmouth Manifesto” on that one).

There is no doubt that technology will play a crucial part in our future economy, and that technology skills will be fundamentally essential for individuals to have a challenging, rewarding career but I think it’s important to highlight those careers will increasingly not be in “IT” itself. I believe it far more likely that they will be spread across the existing (in some cases eternal) and the incredible new industries that our future will offer.  More importantly, the specifics of the technologies being used will vary even more significantly than over the preceding 100 years and so now, more than ever, it becomes crucial to infuse those essential principles into the mind-set of all those who are venturing into this new world of work.

Helping them understand that, as Matthew Taylor from the RSA puts it, “you don’t ‘get’ a job, you ‘create’ one” could be all it takes to get us started.

(GovCamp photo credit: David Pearson)

Consumerisation is a Fickle Beast

Thursday, January 19th, 2012

It’s been a while since we last spoke about the “consumerisation” of IT and recently I’ve seen a couple of warning signs that some organisations have missed the point of the extent of the philosophical change that consumerisation requires in order to be a strategic asset in how you empower individuals with technology.

ipadisationMany organisations clearly understand the potential of consumerisation inside their organisation, they get that it creates more engagement with their employees, especially around their use of technology. They get that it fosters innovation as people feel empowered to use technology creatively to help them solve business challenges and deliver better service. Hell, they even get that, done correctly, it can save money on top of all that.  But increasingly I’m seeing examples of organisations that try to jump to the answer without considering or implementing the principles that will make this approach successful year after year. Net result, short term gain, long term pain – worse still, that long term pain will fool people to think that consumerisation “failed” and we’ll be back where we started – expensive, constrained corporate desktops that provide a far worse experience than the one we enjoy in our personal lives.

The two warning signs of this short-termist approach are easily identified, basically, ask yourselves, or your IT department (and be honest)  – Are you chasing consumerisation based on a philosophical change in the way you think about the role of technology inside your organisation, or

1. is it the result of the demand for a specific device?  or

2. you think “consumer” equipment is cheaper? (you know the line – “you paid how much for that corporate laptop? Man, they’re half that price in PC World/on the interwebs” and so on)

Come on, I said be honest. Many I know are doing it to make it acceptable to use a specific device work on the corporate network – I even heard the phrase the “ipadisation” the other day (you know who you are Mr Weber). This my friends, is _not_ consumerisation, it is satiating the ego of you or your execs and if all you do is focus on one specific device, you’ll have to do it all again when that fickle consumer changes his or her mind and decides that this year, it’s the pink one we all like.

Others are looking at the price point difference between a shiny, consumer laptop and the ugly, expensive corporate alternative and thinking “What the hell? The spec is the same so why pay more”. Well, remember that TCO acronym that we all spent blood, sweat and tears getting established all those years ago?  It’s got the words “total cost” in it for a reason.

Many consumer devices are trinkets, they’re pretty, they work well for a time, but they won’t stand the day in, day out abuse that business machines get.  They may last a year or maybe two of that kind of toil, but ultimately you’ll end up spending more money keeping them running than you would have if you’d bought something more fit for purpose.

Please don’t mistake this post for an anti-iPad rant, it’s really not (and to be honest I’d hope you know me better than to think that).  If anything, this post is just a little catharsis for me, it’s to remind us that consumerisation is a change in how we should think about _people_ within organisations, it is about culture, not finance, politics or god forbid, technology.

Stick with that and no matter what “must-have” tech gadget is in season, we’ll all do just fine.

Exploring the Adjacent Possible

Wednesday, September 28th, 2011

Over the summer, a friend recommended Steve Johnson’s book “Where Good Ideas Come From – the natural history of innovation”, not only is it a great book, it contains some really important themes that I think are worth calling out for future exploration. Here’s a few that resonated with me (and why) but you can expect to hear more about these in the coming weeks. (Anyone paying attention will also note that Johnson dedicates a whole chapter in his book to “serendipity” – I have excluded it from this post not because I don’t find it relevant but because I want to focus on it much more deeply in the near future.)

1) The Adjacent Possible
This is one of those “obvious now that you mention it” kind of things where simply, when you are looking for the best ideas, or what makes ideas work, you have to find the ideas that are adjacent to existing concepts, two steps away is too far and will never happen, one step away and you’re in. This is where the natural history meme comes in, if you think about evolution, you can’t start at the big bang and immediately make humans or sunflowers or puppies or chicken tikka massala (although I’m thinking there would have been enough heat there for a pretty efficient tandoor oven so you could have had a shot at that last one), the point is you have to incrementally change all those atoms and molecules over a period of time until the evolutionary process provides you with the opportunity to move that final strand of DNA or molecule to make that complex outcome or even Graham Norton.

hovercarThis principle is exactly the same for our ideas, the reason I can’t have my hovercar is because the concept is not adjacent to our existing ideas or technological capabilities – we simply lack the building blocks to put it together (although, after hearing about that Swiss bloke practising fusion in his kitchen, you’ve got to think that somewhere out there, is a Doc Brown waiting to happen).

In the book, Johnson uses the analogy of a house with infinite rooms, all interconnected. You walk into the first room, it has 4 doors each connected to further rooms with further doors. You can’t go to any room in the house without first traversing a series of other, connected rooms. This is where some of the inherent beauty of the adjacent possible lies, it’s potential grows exponentially with every new stage of discovery.

It’s also a great tool to try and use when you’re trying to validate the strength of any given idea – does it represent the adjacent possible or the distant impossible?

2) Liquid Networks & Exaptation
Forgive me, while I get all Hybrid Organisation on your collective asses, but we’ve been talking for a couple of years now, about the importance of workplace design and its relationship to the collective innovation of a team or organisation. Johnson provides some nice analogies that help to push that story a little further. So, close your eyes, put yourself back a few years and imagine yourself back in the 5th form at school, in double Physics to be precise, just before your mock O’level. Using the concept of solids, liquids and gases, Johnson describes the inherent ability for individuals (acting like molecules) to oscillate those individuals around them (stop sniggering at the back Coplin, I said “oscillate”). If you constrain the extent to which the individuals can move, i.e. restrict their office layout with offices and cubicles, it’s like the molecules in a solid, they exist but have little effect on each other. If you go to the other extreme and remove all constraints (i.e. no office at all) you end up with chaos (the collaborative equivalent of a gaseous state) where molecules dissipate into the environment and have little effect on each other.

What you really want, he proposes, (and the Hybrid Organisation agrees) is a liquid state, where the molecules are free to move around but remain within the overall context of the organisation. Molecules can bounce around inside the liquid, resulting in an agile collective can change shape and move as needs dictate. This is essentially creating the perfect environment for collaboration, innovation and exaptation. Exaptation? That’s when an organism develops a trait for a specific use, then that trait gets hijacked for a completely different purpose. Feathers are the classic example of this, initially evolved to provide temperature regulation for birds, the birds discovered that they’re also pretty good for flying too, and then evolution takes over and you end up with streamlined aerofoils rather than fluffy, downy warmth.

Exaptation of ideas is a huge part of innovation and is also a crucial part of serendipity. Like serendipity, it also requires a free, liquid network that enables disparate ideas, individuals or concepts to come together to create innovation.

3) The Slow Hunch – Why Eureka! Takes Time
EurekaThere’s not much to this important concept, other than it dispels the myth that most of our great innovations come from single individuals who experience a “light bulb” moment and have the big idea. Although that explanation may work for Hollywood because it’s a better and easier story to tell, the reality is that many of the important discoveries, innovations and ideas of our entire history are actually the result of lifetimes of work and study often bordering onto obsession. We know this inherently, but often choose to ignore it. Our best ideas, are often the ones that we’ve left to fester at the back of our minds, nurtured and tended by, a long shower or a long walk, to help them mature to their full potential. <Assumes crap French accent> “Ideas are like fine wines, they need time to mature, percolate and infuse” .

The reality of the slow hunch is actually a cumulative factor that builds on liquid networks, exaptation and serendipity – all elements that make our view on _­discovery_ so crucial to our overall objective in search. What is key then, is to be able to feed, nurture and evolve an individual concept over a long period of time, incredibly though it seems that in order to make the breakthrough, the concept needs to be at the background of your cognitive activity not the foreground, slowly percolating away to completion.

You may not see the link in all of this, but every time I walk into the office I do. These days, I know I’m pretty lucky, I have a job that makes it easy for me to explore the adjacent possible, to “exapt” ideas by forming a liquid network of influencers and thought leaders inside and outside of Microsoft – but I also can see the constraints, especially as we get busier, we don’t always have time for the slow hunch to mature, and we find it hard to leave the safe confines of our team, office or sector. My encouragement to you is to make time, make time to cultivate new ideas, make time to speak to people outside of your team, make time to explore the adjacent possible. It won’t help you today, but I guarantee it will set the stage for your greatness tomorrow.

Inside the CIO’s Brain

Friday, October 29th, 2010

ciobrtdysm

For too long now, the collective talents of the IT department have been hidden, focused primarily on keeping the lights on. Focusing on making the operational stuff run smoother (and cheaper). This is still important, but my argument is that we’ve reached a point based on the opportunities that present themselves all around us; the economy, the changing workforce, the developing built environment and technology – the changing world of work – where we need to find a better way forward.

ciobrtmwsm

The future of our success lies not in making the existing IT run smoother, but it is back where we all began this journey, helping those around us be more successful as a result of their use of technology.

We should be embedded at the heart of every aspect of our respective businesses, providing leadership, guidance and support to those that seek to find a better way.

After all, it is only we that are in a position to be the true enablers of transformation inside any organisation and we simply cannot get there from the confines of the IT Department.

The Paradox of IT’s Future

Wednesday, October 27th, 2010

I know that as technologists, we live, eat and breathe technology. It’s important to us, we care about it. Hell, some of you even understand it. But in a world that increasingly relies on its use, across all aspects of our lives this presents us with somewhat of a paradox.

itinvsmYou see, for us, our success is making this critical resource absolutely invisible to those that use it. That’s not to say it’s not important, far from it, it’s just that like we mentioned before it’s critical that we focus on the tasks and outcomes not the tools.

As IT professionals we have to find a way to strike the right balance between showing enough visibility that people understand the importance (or even limitations and risks) and getting out of the way to enable others to be successful based on all that we have established from them.

For me, the future of IT lies not in the IT department, but out there, in your businesses, in your communities and with your people and that is where we have to go.

Corporate IT–It’s time to let go

Monday, October 25th, 2010

letgosmNow don’t get me wrong, I’m not saying for a minute that this is about a “free for all” where everybody has access to everything and can do anything they want – that’s not what I’m calling for at all.

But this should be a great time for us, we are sat on top of some incredibly powerful technology with a bunch of people who increasingly want to do more, be more efficient and dare I say it, even enjoy themselves in fulfilling their role. Instead we often find ourselves playing the role we all used to hate – we’re in real danger of being to the business what the IT security guys were back in the mid/late 90’s – the people that “just say no”.

It’s actually quite ironic, we’ve spent years nurturing this environment, creating a place where it can grow and be successful, and now that the time is right for us to start to pull back, to create an environment where we have empowered our people to be safe, productive and successful in their use of technology. Instead we often struggle to relinquish some of the control that we have fought so hard to establish (and which was so desperately needed way back when.)

What is needed now however, is for us go right back to our core principles and instead of providing everything, provide the environment from which people are empowered to drive their own solutions.

Our job in IT is not so much about our success, as it is about how we enable the success of others – understanding this subtle yet key difference is the key to our future success.

We should be the facilitators of success, empowering our people to be productive and free to chose the way in which they fulfil their roles but all the time, providing that safety net that ensures that they are able to do so within an environment that is supportive and protective in how technology is used to make us all more productive and successful.

The Changing Role of the IT Department

Friday, October 22nd, 2010

changeitsm

I think the change that has been brought about by the consumerisation of technology has put us in a really difficult position in how we manage technology across an organisation.

Think about how the role of the IT department has changed over the last 50 years.

We’ve gone from being computer scientists in lab coats

Data processors running around with punched cards trying to help people make sense of the world

The heady days of success where we had the advantage – we were the only guys that could finally unlock the knowledge economy that exists inside our organisation

And what’s next?

Well that’s kind of up to us, we have a choice, continue to be hounded by people who want more (but care less) or should we get back to our roots, reaching out into the business and getting back into the business of enabling our organisations and people to be at least as productive at work as they are at home?

Social Computing at Work

Thursday, October 21st, 2010

Great piece by @shotsheriff on how social computing tools and techniques could be used to add real value in the workplace.

A few examples of how broader minded thinking is looking for the positive upside on engaging the tools and principles of social computing (productivity, satisfaction etc) rather than the negative.

Technology for all…

Wednesday, October 20th, 2010

At lot of the feedback I get when talking about how the world is changing around us, is around the scepticism that any of this makes a damn bit of difference in our world, especially when it comes to public services.

Well, maybe you’re right, but it’s so easy to pass this off as a fad, or only of interest to a minority audience – and I think that’s quite simply a mistake.

Tech4allsmThe feedback I hear most often is that this is “all about the kids” especially when it comes to social media. Many studies have shown that actually, the biggest growth areas of use of social computing are not where the media would have you think, spotty, bottle bottom glassed weirdo’s in their bedrooms that never see the light of day, but actually are in the older generations, and just to be inclusive, when I say older generations, I mean people who grew up without a computer in their home. That’s people like me and you folks.

Increasingly older generations are finding that these social tools can make a real difference in how people live our lives. Whether it’s simple things like people creating a more interactive experience from traditional one-way events like watching QuestionTime and interacting via the QT hashtag on Twitter or more serious uses where older people can open up a whole new social world that provides them with critical contact with the outside world providing far great success with Assisted Living programmes.

Quite simply, these technologies make a real difference in our lives – if we can make the most of them – and that seems to be a big if…

The “Dumb User” at Work

Monday, October 18th, 2010

We’ve spent so long worrying about how to make technology simpler, safer, more secure and efficient at work that we’ve forgotten that people too are evolving in their needs and understanding about what technology can do for them at work.

Many organisations block these tools at the firewall, I understand some of the reasoning for this, especially around security concerns, but far too often it is used to hide issues around poor management. “People will waste their time on these things” is the answer I hear all too often.

dumbsersmYou see, what you are saying to me as an individual is that you simply don’t trust me to be professional and productive in the way in which I carry out my work for you. It’s the wrong argument and one I find inconsistent. If you are really worried about my productivity, then either you shouldn’t have hired me (or you should have provided me with more support to become productive) or actually, you should also ban telephones newspapers, Sudoku books and water coolers as these too can be exploited to drain resource away.

It’s a bit like when the internet first arrived – do you remember when there was just one guy/terminal in the office with internet access? What do you think would happen to your business today if that was still the case? Social media will be no different just a few years from now.

The other side of this is that increasingly, these tools are where your customers exist. Blocking access to them is just cutting yourself off from an increasingly significant portion of your audience. Remember, over half of people connected to the internet are on Facebook – it just makes no sense to me that you would chose to ignore the portion of your customers that chose to communicate in this way.

Finally, we’ve got to deal with this concept of the “dumb user” once and for all. This out-dated concept is increasingly irrelevant in how we think about managing change within our organisations.

Now before you get all upset, I’m not saying you can ignore the issues around IT literacy, it’s just that they’re no longer as acceptable (or believable) as they were even a few years ago.

Those of you with kids will likely understand what I say, where increasingly it is just unacceptable as Dave Briggs puts it – to wear your IT ignorance “as a badge of honour” – in a modern society, that’s almost like being proud of the fact that you can’t read.

Our success will come from empowering the individual within the context of the organisation – give your people the power to work the way that works best for them, measure outcomes not process.